A telephone call may seem a small thing but it can help in so many ways.
It can improve well being by giving a sense of belonging, of not being forgotten, of being part of the outside world. By having someone to talk to, you can share how you are feeling, talk through any worries or concerns, and know that all of this is in strictest confidence.
Anyone who lives in the Borough of Newcastle under Lyme who is aged 55 years or older who feels lonely or socially isolated. If you are not sure if you are eligible, contact us. We will do our best to find you some help. You can leave a message out of hours. Our office hours are Mon, Tue, Wed and Fri 09.30 – 12.30.
No one should to feel alone
Volunteers provide telephone friendship to older people at least once a week, sometimes more often depending on the need. They will also offer support by providing information about and liaising with other services and or social groups that may be useful. Some of the volunteers have been telephoning since North Staffs LinkLine began in 2007. Our volunteers receive training and provide references.
Once a referral has been made contact is made via telephone by the Manager. A suitable day(s) are decided upon and a match is made with the most appropriate volunteer. There are both male and female volunteers who are ready to chat to you and soon put you at your ease. The same volunteer will phone at the same time on the same day every week and before long you will feel that you have known them for years. They can chat about anything you want to and can also provide information about other services that may be of use.
If the volunteer is not able to make contact with you by the end of the shift they will try to get in touch with your nominated emergency contact unless instructed otherwise by you.
If you know someone who could benefit from our befriending service you can make a direct referral by contacting the North Staffs LinkLine office. However, please note that North Staffs LinkLine is not a face to face befriending service.
Our telephone number is 01782 710436
The office hours are Monday, Tuesday, Wednesday and Friday 09.30 – 12.30. There is an answerphone outside these hours, in which case leave a message and we will call you back on our next working day. If you have any questions you can email using the address [email protected] Please note we do not accept email referrals at this time.
We look forward to hearing from you
Below are some guidelines for the individual being referred